The terms. In plain English.

1. What you own

Nearly all of it. That's the whole point.

Your domain is registered in your name. So is your phone number, your payment processor, and the account your email is sent from. Those are the four that could be used against you if someone else held them, so nobody else does.

Your content is yours. Your customers' data is yours.

If you leave, it goes with you. Your domain, your phone number, your payment processor and your sending domain were always yours — there is nothing to hand back. The website project and the database project we run for you transfer to an account you name, using the transfer your providers document and support. No downtime, and no waiting on our goodwill.

That transfer needs one thing from you, and it is worth saying plainly rather than burying it. Our hosting and database providers will not move a project into an account that does not exist yet, or one with no payment method on file. So when a working relationship ends, for any reason and in either direction, we write to the contact you gave us, tell you exactly what is transferring, and ask you to set up the two accounts that will receive it. You have 30 days from that notice to name them. Once you do, we complete the transfer within 10 business days. If you set them up on day two, it happens that week.

If those 30 days pass and we have not heard from you, the transfer itself lapses, but your data does not. We give you a one-time export of your site content, your leads and your messages, and we keep the infrastructure running a further 30 days before shutting it down. That is 60 days from our notice before anything is lost, all of it after we have written to you. Throughout every bit of it your domain, your phone number, your payment processor and your sending domain stay yours, so you can point your domain somewhere else on day one without asking us.

What we keep is the software engine that powers your website and the AI features. That's our product, it stays ours, and it's the reason we can build for you at this price instead of agency rates. If you leave, those specific AI features stop working. Your website, your domain, your accounts, and your data remain yours.

We do not take a percentage of your sales. Not now, not ever. We don't put ads on your site.

2. What you pay us

A one-time cost to build it, then one flat monthly price. Those are the only two things we bill you for as standard — anything new is quoted separately, and the third-party costs that stay in your name go to the third parties (section 4).

The monthly covers our part: monitoring, security updates, maintenance, support, hosting, and the Bridge Builders software and AI services described in your proposal. It does not cover the bills that stay in your name — your domain and your payment processor — which you pay directly (section 4).

Keeping what you already have current is included. Rewriting a paragraph, swapping a photo, updating your hours or your prices, small tweaks: you ask, we do it, and we don't quote you for each one.

Building something genuinely new — an extra page, a logo, professional copywriting — is a build, and it's priced separately. Once it exists, the monthly looks after it like everything else. In short: the monthly keeps it running and keeps it current, and new things are quoted as builds.

Add-ons are priced up front, and the estimator on each service page adds them up as you pick, so you can see where you'd land before you talk to anyone. It's a preliminary total, not a binding quote — see section 3.

As things stand, the build is a one-time cost and isn't split into instalments. If the timing is the sticking point, say so — that's a conversation, not a dead end.

3. How ordering actually works

There is no checkout. Sending an order costs you nothing and commits you to nothing.

The order form on our website doesn't take payment and never asks for a card. It gathers what you've picked so we're both looking at the same thing, and sends it to us. That's it — it's the start of a conversation, not the end of one.

What happens next, in order: you tell us what you need. We confirm exactly what that means and what it costs — on a call, a video chat, or in person if you're local. You agree to it. Only then do we invoice, and only then do we start.

When you send an order through the site, you're confirming you've read these terms. That's an acknowledgement, not a contract — nothing is binding on either of us until we've both confirmed the scope and the price, in writing.

The estimate on our website is exactly that: an estimate. The number we confirm with you is the number, and if it differs from the estimator we'll tell you why before you agree to anything.

4. Costs that aren't ours

These are in your name because that's what stops anyone — us included — holding your business hostage.

Your domain costs roughly $11 a year, paid by you to your registrar.

If you have the AI Receptionist, your phone number and its call minutes are billed by Twilio to your own account. Your monthly with us includes 300 minutes of AI answering; the Twilio line itself is yours.

Email sending runs through your own account with Resend, which is free at the volume a small business sends.

If your site takes payments, your processor charges a fee per transaction (Stripe is 2.9% + 30¢ at the time of writing), paid by you to them.

We don't mark any of these up and we don't take a piece of them. We set them up with you and walk you through it.

These are third-party prices. They can change, and when they do it isn't us. We'll tell you what we know.

5. Refunds

We don't refund a change of mind — and we'd rather tell you here than bury it.

Here's why that isn't the risk it sounds like: nothing gets built until we've agreed exactly what we're building, and nothing goes live until you've seen it and had your say. You are never buying a mystery box.

If something is broken, or isn't what we agreed, we fix it. That's not a refund, that's just doing the job — and while you're a customer there's no time limit on us being wrong. That is what the monthly buys. If you leave, the service ends and so does that.

What we can't do is hand back weeks of work that was delivered as agreed because the plan changed afterwards. We're a small shop, and that time doesn't come back.

That cuts both ways, though. If we're the ones who don't deliver — we cancel, or something on our end makes the work impossible — you get back whatever you've paid for work we haven't done. "No refunds" is about you changing your mind, not about us failing to show up.

To be exact about what comes back: work we haven't started yet is refundable. Work that was delivered and that you approved isn't — it's done, and the hours are spent.

One thing that is not us failing to show up: if your payment fails and the service is suspended after the grace period in section 8, that's the agreement working as written, not a failure to deliver. It doesn't create a refund.

So your protection isn't a refund policy. It's that you approve the plan, you see the work, and nothing goes live until you're happy with it.

6. Software you download

You can't un-download software, so we tell you everything before you buy instead of promising a refund after.

Stickman Studio is a one-time purchase you download and keep. Because it's delivered instantly and in full, buying it means asking us to hand it over straight away — and once we have, the change-of-mind window is gone. That's the trade, and we'd rather it be on this page than in a footnote.

What we do instead is tell you the awkward parts up front, on the product page, before you pay: it's Windows only, you bring and pay for your own ChatGPT and ElevenLabs accounts, and there's no support line. If any of those is a problem, that's a reason not to buy — not a refund to chase later.

If it doesn't run, that's different. If the download is broken, the installer fails, or your key never turns up, tell us. We'll fix it or refund it. "No refunds" covers changing your mind, never us failing to deliver something that works.

There is one Studio and one price. Everything it does is included — no tiers, no addons, nothing held back to sell you later. If you own it, you own all of it.

Updates are free for as long as we make them. Fixes and improvements ship as new versions and cost you nothing; what gets built is our decision, and you're welcome to ask. A fix is never something you pay twice for, and neither is an improvement.

A bug is the Studio doing something other than what it says, reproducible on a clean install of the current version. If it only happens on a copy whose files have been changed, re-running the installer restores our files without touching your scripts, art, voices or finished videos.

7. Billing and cancelling

Cancel any time. No notice period, no cancellation fee, no last-month trap.

The monthly fee is billed in advance and runs month to month. It starts when your service goes live, and it renews each month until you tell us to stop. There's no minimum term and no long-term contract.

To cancel, email us — that's it. No retention call, no form to hunt for, no chat window designed to wear you down.

Cancelling takes effect at the end of the month you've already paid for. We don't bill you for the next one, and we don't refund part of a month you're partway through.

The build is yours once it's paid for. Your site is hosted in our account, though, so cancelling does eventually take it offline — see section 8 for exactly when. Section 1 covers how your site and database transfer to an account you name if you want to keep running them, and what we need from you to do it.

If we ever change what the monthly costs, we'll tell you at least 30 days before it applies to you, and you can cancel instead. We won't quietly change the number on an invoice and hope you don't read it.

We'd rather keep you because the work is good than because you're stuck.

8. If a payment fails

You get 30 days, we tell you on day one, and your phone never goes silent.

We'll tell you, and you get 10 days to sort it out. Cards expire; we're not going to punish you for that.

After 10 days, our part stops: the AI features, monitoring, updates, and support.

Your calls do not vanish. At setup you give us a fallback number of your own — your mobile, your office line, whoever answers when you can't. If our service stops for any reason, your calls forward there. We will never forward your calls to a number of ours, because that would make you depend on us at exactly the moment you're trying not to.

Your site is hosted in our account, so we're not going to pretend it runs forever unpaid — that would be a promise we couldn't keep. What we will do is leave it up until day 30 rather than switching it off the moment a payment fails, and we'll have told you at the start of it.

Your domain, your phone number, your payment processor and your sending domain stay yours throughout, and they are not affected by any of this. You can point your domain somewhere else the same day, without asking us. If you'd rather take the site and the database with you, the transfer described in section 1 still applies.

9. What the build includes, and what costs extra

Included: taking your content — even rough notes — and making it read and look right; setting up your domain and hosting; getting you launched; your business email; and payment buttons if you need them.

Priced separately, always up front: professional copywriting, photo and asset cleanup, additional pages, logo design, and the AI products. Every one of them is on the estimator before you commit.

Most builds take about 2 to 4 weeks from the first conversation to launch. That depends on us and on you — if we're waiting on your content or your feedback, the clock stretches. We'll tell you when that happens rather than let it drift quietly.

Revisions during the build are expected, not an upsell. Where an add-on includes a set number of revision rounds, it says so plainly; beyond that we'll scope the extra work with you rather than quietly stop replying.

Your site is built as a static website. That's why it's fast, secure, and hard to break — and it's also why there's no admin panel to log into. You send us changes and we make them, and keeping your existing content current is part of the monthly. If editing it yourself matters to you, tell us early and we'll be honest about whether we're the right fit.

10. What we need from you

The content, access, and answers we need to do the work — reasonably promptly.

Your feedback at the review step. This is the important one: it's your chance to change things before launch, and it is far cheaper than changing them after.

That you actually own, or have the right to use, whatever you give us — photos, logos, text. If you hand us something you don't have the rights to, that's on you, and any claim about it comes back to you rather than us.

If a project stalls on your side for more than 60 days, we may pause it and pick it up again when you're ready. We won't charge you for the wait, but we can't hold a slot open indefinitely.

11. How we use AI

We use AI, and we're not going to pretend otherwise. We'd be a strange AI company if we hid it.

On your content: it's a collaboration. AI helps draft, we shape it around what you actually tell us, and a human reviews everything. Nothing goes out without you approving it. AI doesn't decide what's true about your business — you do.

On your AI assistant or receptionist: it answers from information you have approved. It's good, and it is not perfect. It can misunderstand a question or phrase something awkwardly. It's a helpful front door, not a legal representative.

Nothing an AI says on our site or yours is a binding quote or a contract. Prices and commitments come from us, confirmed with you.

If it gets something wrong that matters, tell us. That's exactly the feedback that makes it better, and we'd rather hear it than not.

12. Website activity reporting

BridgeView receives bounded first-party page and contact-action events, not a visitor profile.

The public website records aggregate page-view events and approved email, phone, and contact-page actions through a same-origin route. This allows the private BridgeView dashboard to report whether the website is being used and which sanitized routes receive activity.

A Website event contains a random event ID, event type, sanitized route ID, optional approved action ID, and timestamp. It does not contain a name, email, phone number, query string, referrer, form content, cookie, or visitor/session identifier.

Website operational events are kept for 90 days and are not used for advertising or joined into a cross-session visitor profile. Submitted forms follow the separate lead-storage process described in the Privacy Policy.

13. Website AI assistant

The live Assistant uses approved knowledge in the browser and does not send the free-form conversation to a model provider.

The RunaAI-powered Assistant answers from Bridge Builders-approved business information downloaded with the page. Bridge Builders and commercial AI model providers do not receive the visitor's free-form chat or its history.

The service records bounded operational events: event and session identifiers, approved topic identifiers, outcome, optional rating, and timestamps. It does not store the visitor's question, the Assistant's answer, or a transcript.

If no confident approved answer matches, the Assistant asks one clarifying question. If it still cannot answer, it offers a contact form rather than guessing.

When a visitor deliberately submits contact details, the server validates and stores the lead in the private BridgeView data store and sends a notification email. BridgeView may also retain text-only business replies and customer email responses in the private conversation record; HTML and attachments are not stored there. Email delivery can be delayed without losing the durable lead record. The free-form Assistant conversation is not included.

The Assistant's answer is informational, not a binding quote, professional advice, or a contract. A future service that sends chat text to a model provider would require updated notices and review before activation.

14. AI receptionist, recording, and transcription

No call content reaches recording, transcription, or AI until the caller actively consents.

If your proposal includes an AI Receptionist, calls may be answered by an automated system that can route a request, take a message, collect approved details, schedule or request an appointment, and prepare a summary. The system identifies itself as AI rather than pretending to be a person.

The opening notice plays while recording, transcription, speech recognition, AI streaming, automated intake, and call-content storage are off. It tells the caller that pressing 1 means the call will be recorded, transcribed, and processed by service providers to handle the request. Only pressing 1 unlocks those features. Speaking, continuing, silence, an invalid key, or failing to hang up is not treated as consent.

Pressing 2 declines. The system keeps protected processing off and offers the configured non-recorded alternative, such as a live unrecorded transfer or another way to contact the business. If no alternative is available, the caller can end the call without being recorded or transcribed. After consenting, pressing 9 revokes consent; recording and automated processing must stop and remain blocked.

The consent record contains the provider call ID, the exact notice text and version, language, notice start and completion times, the caller's consent or revocation response, and its time. It does not contain pre-consent audio or a pre-consent transcript.

The standard service uses the client's own Twilio account for the phone line and any recording; that account and its data stay in the client's name. ElevenLabs generates the voice and the AI provider named in the proposal and privacy notice handles language processing, both in Bridge Builders accounts. The voice provider processes the call audio to produce the receptionist's replies and is configured not to store it, so no recording is kept there. The transcript is retained as the record of the conversation for as long as you are a client, and when the relationship ends we provide it to you and delete it from our side. Before activation, that provider configuration and the deletion of call content from our own store must be set and tested unless the proposal documents a lawful reason for a different arrangement.

Where the AI Receptionist is active, call records and message content are deleted after 30 days from our operational store. The voice provider stores no call audio, and the transcript it holds is kept while you are a client and deleted when the relationship ends. Other data follows the schedule published in our privacy policy. Scheduled deletion may be suspended where we are required to preserve records for a legal claim or investigation, and resumes when that obligation ends.

The notice and consent gate are mandatory and use the same affirmative standard in every state. Neither we nor the client may disable, shorten, bypass, or move the gate after processing begins. Both sides remain responsible for following the laws that apply to their own role; this contract does not excuse either side from them.

Before launch, the client must tell us if callers may share medical information, if the service is directed to children, if anyone wants voiceprints or voice identification, or if the receptionist would make decisions about employment, housing, credit, insurance, education, legal services, or another regulated area. Those uses are outside the standard service and stay off unless separately scoped and reviewed.

The AI Receptionist is not 911, an emergency dispatch service, or a substitute for medical, legal, financial, or other licensed professional advice. Outbound automated calls and texts are not part of the standard Receptionist and remain disabled unless separately agreed, consented to, and reviewed.

15. Your data

Your content and your records are yours. Some of it lives in accounts that are in your name — your phone number, your email sending, your payment processor. The rest lives in a website project and a database project we run for you, and both transfer to an account you name if you leave. Either way it goes with you.

We're not going to pretend we hold nothing, though. We keep the ordinary things any business keeps: our emails with you, your invoices and what we agreed, notes, and working copies of your content while we build. Anything sent to us through this website arrives as a normal email in a normal inbox.

We use what we hold to do the work, to bill you, to support you afterwards, and to keep the records a business is required to keep. Not for anything else.

We do not sell your data or your customers' data. Not to anyone, for any reason.

To do the work, we'll have access to accounts you own. We treat that access carefully, use reasonable safeguards, and we will never enter your banking details or make financial decisions on your behalf.

16. Payments on your website

If your site takes payments, the payment account is in your name, and money goes from your customers to your bank. We are never in the middle of it.

Your customers enter their card details on the processor's own secure checkout, not on a form we built. That keeps card security with the people who do it for a living, which is where it belongs.

Processing fees are your processor's, and are paid by you.

For in-person payments — a register at a counter — we'll point you to Square and help you set it up. We don't sell that, because Square does it better and cheaper than we could.

17. Services we depend on

Your website and services may depend on third parties such as your host, registrar, payment processor, and providers used for separately enabled services. The standard website assistant itself does not send chat to a commercial AI provider.

They're chosen because they're good, and they're in your name where it matters. But we don't control them. If your host has an outage, or a provider changes its pricing, we will help you deal with it — we can't be liable for it.

Monitoring is part of the monthly fee, so we're watching rather than waiting for you to notice.

18. Showing your work

We're our own billboard. Everything you see here is what we built and what we use.

We may show your site as an example of our work — on our website, in a portfolio, or when someone asks what we do.

Honestly? Why wouldn't you want us to? It's free advertising for your local business, shown to people who are already looking for someone reliable.

But if you'd rather we didn't, just say so. We absolutely won't, and we won't argue about it.

19. What we don't do

Social media management. It needs a human voice posting consistently, and there are people who do that far better than we would.

In-person point of sale. Square, again.

We'd rather tell you no and point you somewhere good than take your money for something we aren't the best at.

20. When things go wrong

If we broke it, we fix it, with no time limit for as long as you're a customer — see section 5.

If a third party broke it, we'll help you get it sorted.

What we can't do is carry unlimited risk on a small project. If something goes wrong and it is genuinely our fault, our liability is limited to what you paid us for the work in question. We aren't liable for lost profits or knock-on business losses.

That isn't us dodging. It's what makes it possible for one person to build you something good at this price, rather than an agency charging five times as much to cover their exposure.

21. If we're not a fit

Either of us can decide this isn't working.

If you want out, see Cancelling. Nothing dramatic happens, and nothing is held over you.

We may end a working relationship too — if someone is abusive, asks us to do something dishonest, or if payments keep failing. If we do, we'll tell you why and hand everything over cleanly. Your domain, number, payment processor and sending domain are yours already; the site and database transfer to an account you name, on the terms in section 1, including the 30 days you have to name the receiving accounts.

22. Changes to these terms

If we change these, we'll update the date at the bottom of this page and tell existing customers about anything that actually matters. We're not going to sneak a change past you at 2am.

The version you agreed to is the version that applies to work already underway.

23. The legal necessities

Bridge Builders AI LLC (doing business as Bridge Builders) is a Florida limited liability company based in Spring Hill, Florida. These terms are an agreement between you and Bridge Builders AI LLC, and they're governed by the laws of the State of Florida.

If we disagree about something, tell us first — email the details and give us 30 days to sort it out with you. Almost everything is fixable by a conversation, and neither of us wants lawyers involved over something we could have talked through. If it genuinely can't be resolved, any legal proceeding goes to a court with jurisdiction in Hernando County, Florida. Either of us can still use small claims court, which for a dispute this size is usually the sensible venue anyway.

If any part of these terms turns out to be unenforceable, the rest still stands.

Where your written proposal says something different from this page, the proposal wins — it's specific to your project and this page is the general case.

These terms, together with the proposal we agreed in writing for your project, are the whole agreement between us.