The terms. In plain English.

1. What you own

Nearly all of it. That's the whole point.

Your domain is registered in your name. Your hosting account is yours. Every account we set up for you — payments, analytics, email — is in your name, with your login.

Your content is yours. Your customers' data is yours.

If you leave, all of it goes with you. There is nothing to pry loose, because we never held it in the first place.

What we keep is the software engine that powers your website and the AI features. That's our product, it stays ours, and it's the reason we can build for you at this price instead of agency rates. If you leave, those specific AI features stop working. Your website, your domain, your accounts, and your data remain yours.

We do not take a percentage of your sales. Not now, not ever. We don't put ads on your site.

2. What you pay us

A one-time cost to build it, then a flat monthly Platform Fee. Those are the only two things we bill you for as standard — add-ons and anything new are quoted separately, and third-party costs go to the third parties (section 4).

The Platform Fee covers our part: monitoring, security updates, maintenance, support, and the Bridge Builders software and AI services described in your proposal. It does not cover your hosting or other third-party bills — those are in your name and you pay them directly (section 4). It is not a budget for changes either.

The Care Plan is optional and separate. It keeps what you already have current — rewriting content, swapping photos, updating your hours or prices, small tweaks — without us quoting each one. If you'd rather just call us when you need something, skip it. Plenty of people do.

Building something genuinely new — an extra page, a logo, professional copywriting — is a build, and it's priced separately whether or not you have a Care Plan. Once it exists, the Care Plan looks after it like everything else. In short: the Platform Fee keeps it running, the Care Plan keeps it current, and add-ons build new things.

Add-ons are priced up front, and the estimator on each service page adds them up as you pick, so you can see where you'd land before you talk to anyone. It's a preliminary total, not a binding quote — see section 3.

As things stand, the build is a one-time cost and isn't split into instalments. If the timing is the sticking point, say so — that's a conversation, not a dead end.

3. How ordering actually works

There is no checkout. Sending an order costs you nothing and commits you to nothing.

The order form on our website doesn't take payment and never asks for a card. It gathers what you've picked so we're both looking at the same thing, and sends it to us. That's it — it's the start of a conversation, not the end of one.

What happens next, in order: you tell us what you need. We confirm exactly what that means and what it costs — on a call, a video chat, or in person if you're local. You agree to it. Only then do we invoice, and only then do we start.

When you send an order through the site, you're confirming you've read these terms. That's an acknowledgement, not a contract — nothing is binding on either of us until we've both confirmed the scope and the price, in writing.

The estimate on our website is exactly that: an estimate. The number we confirm with you is the number, and if it differs from the estimator we'll tell you why before you agree to anything.

4. Costs that aren't ours

These are in your name because that's what stops anyone — us included — holding your business hostage.

Your domain costs roughly $11 a year, paid by you to your registrar.

Your hosting costs roughly $20 a month, paid by you to your host.

If your site takes payments, your processor charges a fee per transaction (Stripe is 2.9% + 30¢ at the time of writing), paid by you to them.

We don't mark any of these up and we don't take a piece of them. We set them up with you and walk you through it.

These are third-party prices. They can change, and when they do it isn't us. We'll tell you what we know.

5. Refunds

We don't refund a change of mind — and we'd rather tell you here than bury it.

Here's why that isn't the risk it sounds like: nothing gets built until we've agreed exactly what we're building, and nothing goes live until you've seen it and had your say. You are never buying a mystery box.

If something is broken, or isn't what we agreed, we fix it. That's not a refund, that's just doing the job — and there's no time limit on us being wrong.

What we can't do is hand back weeks of work that was delivered as agreed because the plan changed afterwards. We're a small shop, and that time doesn't come back.

That cuts both ways, though. If we're the ones who don't deliver — we cancel, or something on our end makes the work impossible — you get back whatever you've paid for work we haven't done. "No refunds" is about you changing your mind, not about us failing to show up.

So your protection isn't a refund policy. It's that you approve the plan, you see the work, and nothing goes live until you're happy with it.

6. Software you download

You can't un-download software, so we tell you everything before you buy instead of promising a refund after.

Stickman Studio is a one-time purchase you download and keep. Because it's delivered instantly and in full, buying it means asking us to hand it over straight away — and once we have, the change-of-mind window is gone. That's the trade, and we'd rather it be on this page than in a footnote.

What we do instead is tell you the awkward parts up front, on the product page, before you pay: it's Windows only, you bring and pay for your own ChatGPT and ElevenLabs accounts, and there's no support line. If any of those is a problem, that's a reason not to buy — not a refund to chase later.

If it doesn't run, that's different. If the download is broken, the installer fails, or your key never turns up, tell us. We'll fix it or refund it. "No refunds" covers changing your mind, never us failing to deliver something that works.

There is one Studio and one price. Everything it does is included — no tiers, no addons, nothing held back to sell you later. If you own it, you own all of it.

Updates are free for as long as we make them. Fixes and improvements ship as new versions and cost you nothing; what gets built is our decision, and you're welcome to ask. A fix is never something you pay twice for, and neither is an improvement.

A bug is the Studio doing something other than what it says, reproducible on a clean install of the current version. If it only happens on a copy whose files have been changed, re-running the installer restores our files without touching your scripts, art, voices or finished videos.

7. Billing and cancelling

Cancel any time. No notice period, no cancellation fee, no last-month trap.

The monthly fee is billed in advance and runs month to month. It starts when your service goes live, and it renews each month until you tell us to stop. There's no minimum term and no long-term contract.

To cancel, email us — that's it. No retention call, no form to hunt for, no chat window designed to wear you down.

Cancelling takes effect at the end of the month you've already paid for. We don't bill you for the next one, and we don't refund part of a month you're partway through.

The build is yours once it's paid for. Cancelling the monthly does not take your website away (section 7).

If we ever change what the monthly costs, we'll tell you at least 30 days before it applies to you, and you can cancel instead. We won't quietly change the number on an invoice and hope you don't read it.

We'd rather keep you because the work is good than because you're stuck.

8. If a payment fails

Your website keeps running. It's on your hosting, in your name, and you can remove our access whenever you like.

We'll tell you, and you get 10 days to sort it out. Cards expire; we're not going to punish you for that.

After 10 days, our part stops: the AI features, monitoring, updates, and support.

Your site itself stays up, because it's deployed in your own hosting account and you pay that host directly. That isn't us being generous — it's a consequence of setting your accounts up in your name on purpose, and it's the same reason you can leave whenever you like.

Being straight about the mechanics: we have access to your hosting account so we can deploy your site, which means we're not physically incapable of touching it — we're just not going to, and you can revoke that access yourself at any time without asking us. The site staying up does depend on you keeping your hosting and domain paid up; those are your accounts, and nobody else can pay them for you.

9. What the build includes, and what costs extra

Included: taking your content — even rough notes — and making it read and look right; setting up your domain and hosting; getting you launched; your business email; and payment buttons if you need them.

Priced separately, always up front: professional copywriting, photo and asset cleanup, additional pages, logo design, and the AI products. Every one of them is on the estimator before you commit.

Most builds take about 2 to 4 weeks from the first conversation to launch. That depends on us and on you — if we're waiting on your content or your feedback, the clock stretches. We'll tell you when that happens rather than let it drift quietly.

Revisions during the build are expected, not an upsell. Where an add-on includes a set number of revision rounds, it says so plainly; beyond that we'll scope the extra work with you rather than quietly stop replying.

Your site is built as a static website. That's why it's fast, secure, and hard to break — and it's also why there's no admin panel to log into. You send us changes and we make them, or the Care Plan covers ongoing ones. If editing it yourself matters to you, tell us early and we'll be honest about whether we're the right fit.

10. What we need from you

The content, access, and answers we need to do the work — reasonably promptly.

Your feedback at the review step. This is the important one: it's your chance to change things before launch, and it is far cheaper than changing them after.

That you actually own, or have the right to use, whatever you give us — photos, logos, text. If you hand us something you don't have the rights to, that's on you, and any claim about it comes back to you rather than us.

If a project stalls on your side for more than 60 days, we may pause it and pick it up again when you're ready. We won't charge you for the wait, but we can't hold a slot open indefinitely.

11. How we use AI

We use AI, and we're not going to pretend otherwise. We'd be a strange AI company if we hid it.

On your content: it's a collaboration. AI helps draft, we shape it around what you actually tell us, and a human reviews everything. Nothing goes out without you approving it. AI doesn't decide what's true about your business — you do.

On your AI assistant or receptionist: it answers from information you have approved. It's good, and it is not perfect. It can misunderstand a question or phrase something awkwardly. It's a helpful front door, not a legal representative.

Nothing an AI says on our site or yours is a binding quote or a contract. Prices and commitments come from us, confirmed with you.

If it gets something wrong that matters, tell us. That's exactly the feedback that makes it better, and we'd rather hear it than not.

12. Your data

The bulk of it — your customers, your content, your records — lives in accounts that are in your name. We work inside them rather than holding them, and if you leave it goes with you, because it was never really ours to keep.

We're not going to pretend we hold nothing, though. We keep the ordinary things any business keeps: our emails with you, your invoices and what we agreed, notes, and working copies of your content while we build. Anything sent to us through this website arrives as a normal email in a normal inbox.

We use what we hold to do the work, to bill you, to support you afterwards, and to keep the records a business is required to keep. Not for anything else.

We do not sell your data or your customers' data. Not to anyone, for any reason.

To do the work, we'll have access to accounts you own. We treat that access carefully, use reasonable safeguards, and we will never enter your banking details or make financial decisions on your behalf.

13. Payments on your website

If your site takes payments, the payment account is in your name, and money goes from your customers to your bank. We are never in the middle of it.

Your customers enter their card details on the processor's own secure checkout, not on a form we built. That keeps card security with the people who do it for a living, which is where it belongs.

Processing fees are your processor's, and are paid by you.

For in-person payments — a register at a counter — we'll point you to Square and help you set it up. We don't sell that, because Square does it better and cheaper than we could.

14. Services we depend on

Your website and services run on third parties: your host, your registrar, your payment processor, and the AI providers behind the assistant.

They're chosen because they're good, and they're in your name where it matters. But we don't control them. If your host has an outage, or a provider changes its pricing, we will help you deal with it — we can't be liable for it.

Monitoring is part of the monthly fee, so we're watching rather than waiting for you to notice.

15. Showing your work

We're our own billboard. Everything you see here is what we built and what we use.

We may show your site as an example of our work — on our website, in a portfolio, or when someone asks what we do.

Honestly? Why wouldn't you want us to? It's free advertising for your local business, shown to people who are already looking for someone reliable.

But if you'd rather we didn't, just say so. We absolutely won't, and we won't argue about it.

16. What we don't do

Social media management. It needs a human voice posting consistently, and there are people who do that far better than we would.

In-person point of sale. Square, again.

We'd rather tell you no and point you somewhere good than take your money for something we aren't the best at.

17. When things go wrong

If we broke it, we fix it. There's no time limit on that.

If a third party broke it, we'll help you get it sorted.

What we can't do is carry unlimited risk on a small project. If something goes wrong and it is genuinely our fault, our liability is limited to what you paid us for the work in question. We aren't liable for lost profits or knock-on business losses.

That isn't us dodging. It's what makes it possible for one person to build you something good at this price, rather than an agency charging five times as much to cover their exposure.

18. If we're not a fit

Either of us can decide this isn't working.

If you want out, see Cancelling. Nothing dramatic happens, and you keep your accounts.

We may end a working relationship too — if someone is abusive, asks us to do something dishonest, or if payments keep failing. If we do, we'll tell you why, hand everything over cleanly, and never hold your accounts hostage on the way out. They're yours anyway.

19. Changes to these terms

If we change these, we'll update the date at the bottom of this page and tell existing customers about anything that actually matters. We're not going to sneak a change past you at 2am.

The version you agreed to is the version that applies to work already underway.

20. The legal necessities

Bridge Builders LLC is a Florida limited liability company based in Spring Hill, Florida. These terms are an agreement between you and Bridge Builders LLC, and they're governed by the laws of the State of Florida.

If we disagree about something, tell us first — email the details and give us 30 days to sort it out with you. Almost everything is fixable by a conversation, and neither of us wants lawyers involved over something we could have talked through. If it genuinely can't be resolved, any legal proceeding goes to a court with jurisdiction in Hernando County, Florida. Either of us can still use small claims court, which for a dispute this size is usually the sensible venue anyway.

If any part of these terms turns out to be unenforceable, the rest still stands.

Where your written proposal says something different from this page, the proposal wins — it's specific to your project and this page is the general case.

These terms, together with the proposal we agreed in writing for your project, are the whole agreement between us.